Frequently Asked Questions | Astraea Fragrance Haus

general

Astraea Fragrance Haus specializes in hand-poured soy candles that are crafted with a focus on quality and sustainability.

Yes, all of our candles are made using vegan and cruelty-free ingredients. We are committed to providing products that are not only enjoyable but also ethically produced.

To ensure the best performance and longevity of your candles, it is recommended to trim the wick to 1/4 inch before each use. This helps to prevent excessive soot and ensures an even burn. Additionally, avoid placing candles in drafty areas to maintain a steady flame.

For any questions or comments, please reach out to us via email at hello@astraeastudio.ca. We value your feedback and will respond promptly to assist you.

shipping and pickup

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

We offer free standard shipping on domestic orders over $150. Shipping costs are calculated automatically at checkout, and orders are typically processed within 1-2 business days. Shipping times may vary from 1-4 business days depending on your location.

refunds and exchanges

We do not offer refunds or exchanges for our products. However, if a product arrives damaged, we will address the issue promptly as outlined in our policy.

We do not offer returns or exchanges for our products. However, if a product arrives damaged, we will address the issue promptly as outlined in our policy.